Round the Clock
Sarvaansh IT Service Desk
Ensuring maximum uptime through automatic ticketing, SLA-driven incident management and continuous improvement.
Overview
Ticketing, escalation and continuous improvement
A single point of contact for every IT support request. Issues raised on board are logged by our call centre, triaged at 1st level support, and escalated through 2nd level (global locations) and 3rd level support (HQ) until resolved.
We use a Known Error Database (KEDB), SLA monitoring and breach escalation, with system-generated reporting throughout.
Key Features
What's included
- Automatic ticketing with SLA-defined restoration timelines
- Structured incident management
- Proactive problem & change management
- Known Error Database (KEDB)
- SLA monitoring & breach escalation
- System-generated reporting
Applications
Where this fits in your operation
- ✓Day-to-day IT issue reporting from any vessel
- ✓Planned system or software changes
- ✓Recurring-issue root cause tracking
- ✓Fleet-wide support visibility for managers
Benefits
Why it matters
- ✓One number to call, regardless of the issue
- ✓Clear SLAs — no ambiguity on response time
- ✓Escalation path from call centre to HQ
- ✓Reporting that shows patterns, not just tickets
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